Shipment Processing Time
All stock orders are processed within 1–3 business days of receipt. We package and ship your order as soon as we get payment authorization and verification. If necessary, a Singer representative will reach out to you to confirm order details prior to shipment. Delivery of your order is subject to item availability, warehouse location, and the shipping method selected for the order. When the order has been processed and shipped, confirmation will be sent to the email address on file. Non-stock or special-order products may have additional lead and/or processing times and will be confirmed via a Singer representative after your order is placed. If you would like to know this information before you place your order you can call 1-833-880-4206 during normal business hours. Orders are not processed or shipped on Saturdays, Sundays, or holidays.
Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Free shipping is offered on select items, as indicated on our website. We currently do not ship outside the continental US.
Standard charges include ground shipping to commercial facilities. If you choose to upgrade to 2-Day or Next Day Delivery, your order must be received by 9:00 am EST so that we can fully process the order to meet the carrier’s shipment deadline. If your order is placed after 9:00 am EST, processing and shipping may be delayed
It is the customer’s responsibility to receive items from the carrier and set them in place. If needed, additional delivery services are also available. These include liftgate service, inside delivery, white glove delivery, and local delivery. A Singer representative will call you to discuss your needs, as these services may incur additional charges.
Liftgate service allows for easy delivery at locations without a loading dock. If you don’t have a dock and don’t opt for liftgate service, you will need to arrange for unloading at your location. If it is later determined that a liftgate is required, you will be responsible for additional liftgate and redelivery fees, as needed. Note that liftgate service involves unloading the shipment to the curb, not to the inside of your facility.
If you need your order delivered to the inside of your facility, opt for inside delivery. Items will not be uncrated or set in place. A Singer representative will call you to discuss the logistics of the delivery, including door and entry dimensions. If the order cannot be delivered due to space limitations, it may be subject to return and you will be responsible for the associated fees.
White Glove Delivery
White glove delivery service is designed for products that need more attention than regular parcels due to their size, value, or fragility. If needed, a shipping agent will call to schedule a delivery appointment within a four-hour timeframe. Upon delivery, trained professionals will unload your item from the truck, bring it into your facility, and unpack it. Removal of packaging material, installation, and setting the equipment in place is the responsibility of the buyer.
Note that white glove service typically adds five to seven business days to your order's transit time and includes 30 minutes of on-site time. If needed, additional on-site time is available for a fee.
We may offer the option of local delivery via our private fleet for non-residential locations within the vicinity of our Elverson, PA or Paterson, NJ distribution centers (approximately 120 miles). These deliveries will be made by our professional team using Singer trucks. We offer tailgate delivery, with liftgate service and inside delivery available for an additional fee. If you are interested in this service and within our local delivery area, please contact us.
If a product misses the mark, we will find something else that surpasses your expectations. You are allowed to change your mind – we all do from time to time! If something you order isn’t as expected, you can return most items within 10 business days of delivery.
Start the return process by reaching out to your dedicated Singer representative or by completing our return request form at www.singerequipment.com/returns. We want you to be completely happy with your Singer orders and we are committed to doing what it takes to get you there, every single time!
We recommend that you use the following procedure when receiving deliveries from Singer, either LTL or on a Singer truck. It will help ensure that orders are exactly as expected and, if ever they are not, give us the information needed for corrective action.
Incorrect Shipping Addresses
We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.
Singer Equipment Company will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.
Missing Items or Shipments
If any part of your order is missing or incorrect, please contact us within five business days of receipt. Please have your order number, shipping information and tracking number on hand so we can assist in finding or replacing the missing items.
Redelivery and Reconsignment
If the freight carrier attempts delivery and is unable to deliver for reasons that are within your control, redelivery fees will apply. If you need to change the delivery address (reconsignment), let us know immediately. Once a shipment is in transit, reconsignment will carry additional fees, dependent on the shipping carrier.
NOTE: If your company has negotiated and executed a contract with us with alternate terms, that contract will supersede these policies.
Accepted Credit Card Policy
All orders must be placed online through our checkout process. You may either place the order online yourself or you may call our Customer Service Team who may assist you in checking out online. Singer Equipment Company accepts all major credit cards including MasterCard, Visa, American Express, and Discover. We are able to accept most prepaid credit cards as long as the card has been registered with a billing address. At the current moment, only one credit card may be used to process the order.
Sales Tax Policy
Singer Equipment Company will charge sales tax on orders shipping to the states of Alabama, Arizona, California, Connecticut, Delaware, Florida, Georgia, Indiana, Illinois, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Jersey, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, Washington D.C., West Virginia and Wisconsin . If you are tax-exempt please email us a copy of your tax exempt form to [email protected].
Alternative Payments Policy
SingerEquipment.com does not offer alternatives payment methods such as personal checks, money orders, ACH or wire transfers. When you shop on SingerEquipment.com you must checkout online using a major credit card or by using PayPal.
All product pricing is listed in US Dollars ($) on SingerEquipment.com. If you are ordering from outside of the United States, the funds captured for your order will be converted to the local currency of the ordering country on your credit card statement. The rate of currency exchange is locked in when your order ships, not when the order is placed. Credit card companies may also charge a currency conversion fee. Please contact your credit card card issuer for further details.
Our team and vendor partners work hard to ensure that Singer customers receive the information they need, whether online or in person, correctly and promptly. Please see below our product policies, including how we avoid and address misinformation.
Typographical Error Policy
There may occasionally be a product listing with incorrect information or pricing due to a typographical error or an error in product information or pricing received from our suppliers. In this event, we reserve the right to refuse or cancel any orders placed for that product at the incorrect price, whether the order has been confirmed and a credit card charged.
Equipment Parts & Accessory Policy
Compatible models and product accessories are listed as applicable and kept as accurate and up to date as possible. If you have any questions or concerns, feel free to contact a Customer Service Specialist before placing your order. Equivalent items and any associated illustrations or descriptions are presented for your reference. These are items which, based on available manufacturer information, are suitable replacements for the stated original item. These equivalent items are not necessarily authorized, sponsored, or endorsed by the manufacturer of the stated item, or by the manufacturers of equipment compatible with the stated item; any OEM names mentioned are registered trademarks.
Singer Equipment Company works to provide our customers the most accurate product imagery possible. Nonetheless, some product images prove difficult or impossible to obtain. In these cases, while we will endeavor to shoot our own photography, when possible, we may also use the closest representative image we can find for the product. These images may show optional accessories/features or be an image of a similar product. We recommend that you carefully read the product description and other related literature on the product page, such as specification sheets, before placing your order online. As always, if you have any questions or concerns about a product, please contact us.
Product Image Color Policy
We make every effort to portray the color of an item as accurately as possible on our site, but we are unable to guarantee the accuracy of the color displayed on your monitor. Depending on your monitor settings, the color of an item may appear different than in person.
Product Warranty Policy
If a warranty is available for an item, the details of the warranty can be found on the item’s product detail page. All warranty claims are handled based on the manufacturer’s warranty policy. If you are using an item internationally, please confirm that the manufacturer's warranty is valid in your country.
Content Disclaimer Policy
Singer Equipment Company makes every effort to ensure the reliability and accuracy of this website. However, the company does not warrant that the content on this website will meet your requirements or that the use of this website will be uninterrupted or error-free. Singer Equipment Company makes no representations or warranties about the accuracy, reliability, completeness, currency, or timeliness of the content, services, text, images, videos, links, collateral, or other communications provided on or through use of this website (collectively the “content”) and makes no representations as to whether the information provided on this website is lawful in your jurisdiction or complies with general industry standards.
The content provided on or through use of this website, whether text, images, video, links, collateral, or other form of information or communication, is provided for entertainment and educational purposes only. It does not constitute professional advice provided by Singer Equipment Company, or its owners, officers, directors, employees, agents, or affiliates (collectively “Singer Equipment Company”) and is not a substitute for professional advice. The content provided on or through use of this website is provided on an ‘as is’ basis without any warranties of any kind.
Last updated on May 2023
We are Primarily a Business to Business Operation.
California Residents: If you are a California resident, please see our California Privacy Notice.
Not Intended for Children Under the Age of 18
Whether you are visiting our website on behalf of yourself or your business, this Website is not intended for children under 18 years of age. If you are not at least 18 years old, do not use this Website. By using this Site, you are representing to us that your use of this Site, and any purchases you make through this Site, are made by you, as an adult, with full authority to contract with us.
Accessing this Website. We reserve the right to withdraw or amend any material we provide on this Website in our sole discretion. We will not be liable if for any reason all or any part of this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts of this Website, or the entire Website, to users, including any registered users.
Use of Your Account. You and your company are responsible for all activity from your account or the use your credentials, whether through this Site or otherwise. You are responsible for purchases through your account, and for your failure to properly secure your credentials.
Use of Our Website. You agree not to use or launch any automated system, including without limitation, “robots,” “spiders,” “offline readers,” or any other tool or malicious code that would disrupt our Website or try to compromise other users and other accounts. You agree that you will not use any means with respect to the Website including any automatic or electronic means, to obtain or access any information, data or materials provided by any other users.
User Content; User Conduct
We do not claim ownership of any content that you submit to Singer in any manner and through any means whatsoever through the Site. However, with respect to all such content, including, without limitation, writings, postings, reviews, artwork, photographs, designs, graphics, images, material or other submissions posted to the Site or any social media account which Singer operates (collectively, "User Content"), you grant to us, our affiliates, and other users on the Site, the worldwide, perpetual, royalty-free, irrevocable, non-exclusive right to use, communicate, reproduce, publish, display, perform, modify, alter, adapt, translate, sublicense, distribute, create derivative works from and exploit such User Content in any manner, including on the Site or social media or in any other manner or medium now known or later developed, without your consent. No User Content, regardless of how it may be marked, will be received by us in confidence, nor shall it be subject to any express or implied obligation of confidentially.
Please be aware that generally any information including, without limitation, User Content that you post to the Site may be accessible by other users of the Site. Please be sure that any such information is information that you are comfortable sharing with the public.
Additionally, you hereby acknowledge and agree that you:
While you may submit or post User Content, this Website is owned by us, and we reserve the right to remove posts at any time. Further, we may not post any User Content that you submit to us.
We monitor the Site for inappropriate User Content. In the event that any inappropriate User Content is brought to Singer’s attention we will take all appropriate action. You agree that Singer has the right (but not the obligation) at any time, and in its sole discretion, to access, remove, edit, move, restrict access to or close, in whole or in part, any User Content posted on the Site in its sole discretion and without notice or compensation to you. Without limiting the foregoing, Singer shall have the right to remove, edit, move, restrict access to or close, in whole or in part, any User Content that violates this Agreement, or any User Content that Singer believes is otherwise objectionable.
We reserve the right to terminate access to any user who does not abide by this Agreement. Your privilege to use or access the Site may be terminated by Singer immediately and without notice if you fail to comply with any provision of this Agreement, or otherwise. Upon such termination, you must immediately cease accessing or using the Site. Furthermore, you acknowledge that Singer reserves the right to take action – technical, legal or otherwise – to block or deny you from accessing the Site. You understand that Singer may exercise this right in its sole discretion. If this were to occur, this may impact your company’s account with us.
Third Party Content on the Site
We are a distributor and not a publisher of the content supplied by third parties or other users on the Site, including without limitation, any User Content (collectively, the “Third Party Content”). The Third Party Content available through the Site represents the opinions and judgments of the respective party, whether or not under contract with us. We neither endorse nor are we responsible for the accuracy or reliability of any opinion, advice, submission, posting, or statement made on the Site by anyone other than one of our authorized personnel or employees. Under no circumstances shall we, or our affiliates or our or our affiliates’ officers, directors, members, managers, employees, personnel, agents, representatives, information providers, subcontractors or licensors, be liable for any loss or damage caused by your reliance on any Third Party Content or other information obtained through the Site. It is your responsibility to evaluate the information, opinion, advice, or other Third Party Content available through the Site, and use of and reliance on same is solely at your own risk.
Singer’s Rights to Disclose and Share User Content, etc.
Your Shopping Cart
When you shop on our Site, you can use a shopping cart to keep track of the items you have selected until you are done shopping. You will be able to review and confirm your choices, your shipping address, and how you are paying for your items.
Not for Resale. You are expressly prohibited from using this Site to purchase any Product for purposes of resale by you or any other person, and we expressly disclaim all warranty for claims for damages or otherwise, including all indirect or consequential damages resulting from your intent to, attempt to, or actual resell any Product purchased from the Website.
Order Issues. If there is problem with the information you give us when you check out, we will try to reach you through the contact information you provided.
Fraud. If there is any concern about fraud, your credit, or other means of payment, we will let you know if we are allowed by law. We may be required by law to first report the issue to law enforcement officials. We user third party providers to assist us in our fraud monitoring and prevention efforts.
Payment Promise. When you check out, and put in your or your company’s payment information, you promise, represent and warrant that the information is accurate, that you are authorized to use the payment method provided, and that you will notify us of changes that could impact your order, your account or your payment.
Cancelling or Returning Products. Please see our return and cancellation policy by clicking here
Limited Product Warranty. We offer a limited warranty with our products. Please see more information about product warranties where products appear on our Website.
Prices and Taxes. We may change the prices of our products from time to time. Different locations require us to charge and collect sales tax at the time of check out. Except to the extent required under applicable tax laws, the actual tax amount that will be applied to your order and charged to your payment method is based on calculations on the date of shipment, regardless of when the order was placed.
If your business or project is tax exempt, please provide to your sales representative documentation regarding the same.
Shipping Choices and Costs. When you check out, you will select your means and timing of shipment. Please refer to your shipping policy for more information.
You may choose to submit to us comments or suggestions about the Site and our products. By submitting a comment or suggestion, you understand and agree that we have the unlimited right to use those comments or suggestions for any purpose, without any compensation or attribution to you.
Infringement Policy. Singer, pursuant to 17 U.S.C. Section 512 as amended by Title II of the Digital Millennium Copyright Act (the "Act"), reserves the right, but not the obligation, to terminate your right to use the Site if it determines in its sole and absolute discretion that you are involved in infringing activity, including alleged acts of first-time or repeat infringement, regardless of whether the material or activity is ultimately determined to be infringing. Singer accommodates and does not interfere with standard technical measures used by copyright owners to protect their materials. In addition, pursuant to 17 U.S.C. Section 512(c), Singer has implemented procedures for receiving written notification of claimed infringements and for processing such claims in accordance with the Act. All claims of infringement must be submitted to Singer in a written complaint that complies with the requirements below and is delivered to our designated agent to receive notification of claimed infringement, as follows:
150 S. Twin Valley Road
Elverson, PA 19520
In addition, any written notice regarding any defamatory or infringing activity, whether of a copyright, patent, trademark or other proprietary right must include the following information:
Disclaimers and Limitation of Liability THIS WEBSITE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. EXCEPT AS EXREPSSLY STATED HEREIN, THE SITE IS PROVIDED WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WITHOUT LIMITING THE FOREGOING, SINGER, ITS SUBSIDIARIES, AND ITS LICENSORS DO NOT WARRANT THAT THE CONTENT ON THIS WEBSITE IS ACCURATE, RELIABLE OR CORRECT; THAT THE SITE WILL BE AVAILABLE AT ANY PARTICULAR TIME OR LOCATION, UNINTERRUPTED OR SECURE; THAT ANY DEFECTS OR ERRORS WILL BE CORRECTED; OR THAT THE SITE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, UNDER NO CIRCUMSTANCES WILL SINGER BE RESPONSIBLE FOR ANY DAMAGE, LOSS OR INJURY RESULTING FROM HACKING, TAMPERING OR OTHER UNAUTHORIZED ACCESS OR USE OF THE SITE OR YOUR ACCOUNT OR THE INFORMATION CONTAINED THEREIN.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SINGER AND ITS AFFILIATES AND THEIR OFFICERS, DIRECTORS, MEMBERS, MANAGERS AND EMPLOYEES HAVE NO LIABILITY OR RESPONSIBILITY FOR ANY (I) ERRORS, MISTAKES, OR INACCURACIES OF ANY CONTENT, MATERIALS, DATA OR INFORMATION; (II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF OUR SITE; (III) ANY UNAUTHORIZED ACCESS TO OR USE OF THIS WEBSITE AND/OR ANY AND ALL PERSONAL INFORMATION STORED THEREIN; (IV) ANY BUGS, VIRUSES, TROJAN HORSES, MALICIOUS CODE OR THE LIKE THAT MAY BE TRANSMITTED TO OR THROUGH OUR SITE BY ANY THIRD PARTY; (VI) ANY ERRORS OR OMISSIONS IN ANY CONTENT, INFORMATION OR DATA OR FOR ANY LOSS OR DAMAGE INCURRED AS A RESULT OF THE USE OF ANY CONTENT, DATA OR INFORMATION POSTED, UPLOADED, EMAILED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE THROUGH THE SITE; AND/OR (VII) THE DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF ANY THIRD PARTY.
THESE LIMITATIONS OF LIABILITY APPLY WHETHER THE CLAIM OR ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER BASIS, EVEN IF SINGER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. THE FOREGOING LIMITATION OF LIABILITY SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW.
Arbitration; No Class Action. To the fullest extent allowed by law, neither you nor we will seek to have a dispute heard as a class action or in any other proceeding in which either party acts or proposes to act in a representative capacity. Further, to the fullest extent allowed by law, no arbitration or proceeding can be combined with another without the prior written consent of all parties to the arbitrations or proceedings.
If you or we have a dispute with the other or this Website or our Agreement, notice must first be sent to the other party, including:
For notices to us regarding a dispute, they must be emailed to: [insert address].
If we have a claim against you, we will notify you by the contact information you have provided to us.
We and you will then use good faith efforts to resolve through informal negotiations the dispute. If, despite these good faith efforts, we cannot reach an agreed resolution within 60 days, then, you or we may commence an arbitration proceeding. Arbitration will be conducted in Chester county, Pennsylvania, or if you and we agree remotely.
Arbitration will be administered by one arbitrator. The arbitrator may award damages to you individually as a court could, including declaratory or injunctive relief, but only to the extent required to satisfy your individual claim.
Your Comments and Concerns. This web site is owned and managed by Singer. All feedback, comments, requests for technical support and other communications relating to this Website or our products can be sent to us at:
150 S. Twin Valley Road
Elverson, PA 19520