Skip to Main Content
x

Shipping Policies

Singer offers shipping to non-residential addresses throughout the contiguous United States, excluding Alaska and Hawaii.

 

Delivery of your order is subject to item availability, warehouse location and the shipping method selected for the order. When the order has been processed, a shipping confirmation email will be sent to the address on file.


Information Accuracy and Completeness

To ensure that your order is properly received, processed and delivered, please make sure that your address is correctly entered and includes all relevant and/or required information such as phone number and name. The use of correct abbreviations, street numbers and building numbers are critical to ensuring timely order processing prior to shipping. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.

 

Our estimated shipping dates are based on product availability.  Orders are processed and shipped Monday through Friday (except holidays). If you have questions regarding expedited shipping or additional delivery options, please contact Customer Service at 800-422-8126.  Singer Equipment Company and its delivery companies observe the following holidays:

 

• New Year's Day

• Memorial Day

• Independence Day

• Labor Day

• Thanksgiving Day & the day after

• Christmas Day

 

Processing Time Policy

All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. Depending on a number of factors, standard domestic orders may take 1-3 business days (excluding Saturdays, Sundays, and Holidays) to process before actual shipping. We package and ship your order as soon as we get credit card authorization and verification. After you place your order, a Singer representative will reach out to you to confirm the equipment, accessories, utilities and delivery details prior to shipping your order.

Non-Stock or Special Order products may have additional lead times and/or processing and will be confirmed via a Singer representative after your order is placed. If you would like to know this information before you place your order you can call 1-833-880-4206 (during normal business hours).

Next Day Delivery Policy

If you choose to upgrade to 2-Day or Next Day Delivery, your order must be received by 9:00 am EST so that we can fully process the order, in order to meet the carriers deadline for shipment. If your order is placed after 9:00 am EST processing and shipping may not happen in the same day.   

2-Day and Next Day Delivery is applicable Monday-Friday, excluding U.S. federal holidays or your order will not be processed until the following business day.

Shipping Costs Policy


When applicable, free shipping is offered on select items, as shown on our website. The shipping charges for other items will be added at checkout. Standard charges include ground shipping to commercial facilities.It is the customer’s responsibility to remove the items from the truck, set on the ground and place in facility.

 

Non-Commercial Deliveries


Non-commercial deliveries, as designated by the shipping industry, are those that cannot accept a 53’ trailer and/or have limited access. Note that someone must be present to receive, inspect and sign for the delivery.

Commercial Deliveries


Commercial deliveries, as designated by the shipping industry, are those that can accept a 53’ trailer. Note that someone must be present to receive, inspect and sign for the delivery.

 

Liftgate Service Policy

One of the shipping options at checkout is liftgate service. Consider selecting this option if your facility does not have a loading dock. If you don't have a dock and don't select this service, you will need to make alternative arrangements for unloading at your location. If you do not choose liftgate service and later determine that a liftgate is required, you will be responsible for additional liftgate and redelivery fees. Please note that liftgate service involves unloading the shipment to the curb, not to the inside of your facility. Fees vary between carriers and conditions, please contact Inside Sales for more details.

Inside Delivery Policy

If you choose this option, your crated merchandise will be delivered to the inside of your facility. It will not be uncrated or set in place. A customer service representative will call you to discuss the logistics of the delivery. You'll need to verify that the crated merchandise will fit through the door and entry area. In the event that the item cannot be delivered due to space limitations, the order may be subject to return and you will be responsible for the associated fees.

White Glove Delivery Policy

White glove delivery frees you from most of the work involved in getting your new equipment from the truck, and inside the door of your facility.  A shipping agent will call to schedule a delivery appointment within a four-hour time frame. Upon delivery, trained professionals will unload your item from the truck, bring it into your facility, and unpack it.  Removal of packaging material, unbolting from pallets, affixing any and all loose parts (legs, casters, shelves, etc), installation, and setting the equipment in place is the responsibility of the buyer.

Note that white glove service typically adds five to seven business days to your order's transit and  includes only 30 minutes of on-site time. If more time is needed, you will be responsible for additional fees.

Special Accommodation Policy


Singer Equipment can accommodate special delivery needs. These needs include liftgate service (sidewalk delivery), inside delivery (white glove), expedited delivery (2-3 day and overnight) and deliveries where a scheduled appointment is needed. These services will incur additional charges. An Inside Sales representative will call you to discuss your needs.

 

Local Delivery Policy


We may offer the option of local delivery via our own private fleet for non-residential locations within approximately 120 miles of our distribution facilities in Elverson, PA and Paterson, NJ. These deliveries will be made by trained, professional personnel using Singer trucks. Our basic service is standard tailgate delivery. Other options include liftgate service and inside delivery, for which additional charges will apply. If you think your business is within our delivery area and would like local delivery, please contact us.

 

Freight Carrier Shipment Policy

When an item exceeds the UPS standard weight limits, we ship via common carrier (also known as LTL). Please carefully read the following procedures for this type of delivery and follow them step by step when your delivery arrives. We suggest you print this information for use as a checklist.

1. Verify the number of packages delivered with the packing slip.

2. Unpack your order immediately and inspect for visible and/or concealed damage. It is critical to check your order while the truck driver is still present. Check the products as they are being delivered including visual inspection of internal components and note any potential damage on the delivery receipt/bill of lading. Do not let the driver rush you into signing the forms until your inspection is complete. Once the driver leaves, you become responsible for reporting any damages to the freight company. Singer cannot be held liable for those damages.

3.  In the event of external or concealed damage:

-Note all damage on the receipt / bill of lading prior to handing back to the driver

-Save all shipping cartons and inner packaging

-Please take pictures of the damage

-Call the carrier to file a claim

-Call Singer Equipment at 833-880-4206, so we can assist you in the claim process if you get stuck.  **Singer is here help with this issue, but all reporting is your responsibility.

Redelivery or Reconsignment Policy

If the freight carrier attempts delivery and is unable to deliver for reasons that are within your control, redelivery fees will apply. Once a shipment is in transit, new fees will apply if there is a change in the delivery address, known as reconsignment.

 

Cancelled, Returned or Refused Orders Policy

The equipment purchased is special-ordered or manufactured for your project.  It is not returnable and cannot be cancelled.

 

Missing or Incorrect Item Policy

If any part of your order is missing or incorrect, please contact us within five business days of receipt. Have your order number, shipping information and tracking number on hand so we can assist in finding the missing items.