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Product Policies

Product Review Policy

We encourage reviews for all products we sell. Online reviews for products can be made by creating a user profile or customer account. Reviews with inappropriate content, such as actual names of people, phone numbers, addresses, non-Singer Equipment Company website URL’s and obscenities will not be posted on our website. Content that is deemed offensive will also not be allowed. Singer Equipment Company will verify that an actual purchase has been made from Singer Equipment Company by the person posting a review before posting the actual review.

Typographical Error Policy

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, we shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.

Equipment Parts & Accessory Policy

Compatible models and product accessories are listed as applicable and kept as accurate and up-to-date as possible. If you have any questions or concerns, feel free to contact a Customer Service Specialist before placing your order.  Equivalent items and any associated illustrations or descriptions are presented for your reference. These are items which, based on available manufacturer information, are suitable replacements for the stated original item. These equivalent items are not necessarily authorized, sponsored, or endorsed by the manufacturer of the stated item, or by the manufacturers of equipment compatible with the stated item; any OEM names mentioned are registered trademarks.

Image Policy

Singer Equipment Company attempts to provide the most accurate images of our foodservice products as possible. However, despite our best efforts, some product images prove difficult or impossible to obtain. In these cases, we will use the closest representative image we can find for the product. These representative, illustrative images may show optional accessories or features, or may be an image of a similar product.  Therefore, we recommend that you carefully read the product description and other related product literature on the product page such as Specification Sheets, etc., before placing your order online. If you have any questions or concerns about a product even after reading the description and product literature, please contact us.

Product Image Color Policy

Our Ecommerce Department makes every effort to portray the color of an item as accurately as possible on our site. However, depending on your monitor settings, the color of an item may appear different than in person. Unfortunately we cannot guarantee the accuracy of the color displayed on your monitor.

Product Warranty Policy

If a warranty is available for an item, the details of the warranty can be found on the Singer Equipment Company “Warranty” website page, located at. All warranty claims are handled based on the manufacturer’s warranty policy. If you are using an item internationally, please confirm that the manufacturer's warranty is valid in your country.

Content Disclaimer Policy

The content, services, text, videos, graphics, links, messages and message boards, listing of professionals, or communications (collectively the “content”) provided on or through use of this website is provided for entertainment and educational purposes only, does not constitute professional advice provided by Singer Equipment Company, or its owners, officers, directors, employees, agents, or affiliates (collectively “Singer Equipment Company”), and is not a substitute for professional advice. The content provided on or through the use of this website are provided on an ‘as is’ basis without any warranties of any kind.

Singer Equipment Company does not warrant that the content on this website will meet your requirements or that the use of this website will be uninterrupted or error-free. Singer Equipment Company makes no representations or warranties about the accuracy, reliability, completeness, currentness, or timeliness of the content, services, text, videos, graphics, links, or communications provided on or through use of this website (collectively the “content”), and makes no representations as to whether the information provided on this website is lawful in your jurisdiction or complies with general industry construction standards.

In no event will Singer Equipment Company be liable to you or any third parties for any injuries or damages whatsoever (including, without limitation, personal injury, property damage, incidental and consequential damages, indirect damages, special or punitive damages, lost profits, or other damages) arising from your reliance on the content of this website, or your use or misuse of this website or the contents of this website , whether based on warranty, contract, tort or any other legal theory, and whether or not Singer Equipment Company  is advised of the possibility of such damages.  You agree to indemnify, defend at your own expense, and hold harmless Singer Equipment Company from and against any liability, loss, injury, claims, including claims by third parties, costs, expenses, damages, attorney fees, court costs, litigation expenses, and related expenses which arise directly or indirectly out of or from: (1) your use of the website, (2) any content provided on or through use of this website, (3) any reliance on the content provided on or through the use of this website, (4) your actual or alleged breach of these terms, the terms of use of this website, and the privacy policy of this website, and (5) any improper use of this website.